Leadership Development, Personal Mastery and Process Improvement Company
21st July 2024

08:00 – 17:00

Monday to Friday

Achieving Excellence in the Protocol Function Role


From airport greetings and transportation to guest accommodations, special meals, entertainment and gifts, Protocol Officers and those employees tasked with these responsibilities, know the pressure of ensuring that things work seamlessly and perfectly. From start to finish, he or she plays a vital role in
setting the tone and leaving lasting favorable impressions upon guests. Corporate Protocol Officers must have solid skills in both local and international protocol as well as meeting planning across cultures.

This program is designed to ensure that every detail is accounted for, resulting in the highest possible regard for protocol officers and their organizations.

Course Objectives

At the end of this programme, participants will be able to:

Effectively and appropriately work across cultures

Favorably impact relationship-building with visitors and guests

Enhance personal reputation within your company and among clients

Demonstrate the ability to stay on top of difficult issues

Increase productivity by effective communication of vision and tasks.

Acquire new tools for better management of events and ceremonies

Course Content

Key Protocol Events

Ceremonies; Meetings & Conferences

Handling Entertainments

State Visiting Protocol

Corporate Working Visiting Protocol

Event Protocol

Orders Of Precedence


Ceremonial Arrival


Appearance & Self-presentation

Recognition Of Honored Guests

Correct Forms Of Address

Receiving Lines

Seating Arrangements And RSVPs

Dress Code


Business Cards

Gift Giving And Receiving

Importance Of Understanding Cultural Dimensions


Verbal Diplomacy

The Art Of Indirect Statements, Understatements

Use Of Softeners

The Power Of Linguistic Intelligence

Development Of Strength In Words: Written & Verbal

Handling Media Representatives