Leadership Development, Personal Mastery and Process Improvement Company
21st July 2024

08:00 – 17:00

Monday to Friday

Coaching, Delegation And Monitoring Staff Performance


One of the critical key responsibilities of a manager is coaching team members, delegating tasks and responsibilities as well as constantly monitoring staff performance to ensure that the team achieves high levels of performance.
Team leaders play an active role in guiding, supporting and motivating team members as individuals and in providing the same capabilities to the group as a whole.

Coaching is the continuous process of developing an individual’s performance by using day-to-day work experiences to provide planned opportunities for learning under guidance. The purpose of coaching is to help team members
acquire additional knowledge and develop new skills, as well as to provide feedback that will reinforce and improve current performance.

Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization.

Research tells us that clear objectives ‘with effective measures’ can improve staff performance by over 30%. It’s difficult for managers to have ‘effective measures’ in place unless they monitor staff performance against the objectives. So how can managers monitor staff performance?

This program is designed to use case studies, role-plays and group activities to develop the competencies of managers and leaders in coaching, delegation and monitoring staff performance.




Course Objectives

At the end of this session participants will:

Understand the principles and beliefs that underpin coaching.

Have better understanding of the coaching process stage by stage.

Be able to identify the skills they need to develop.

Get practical guidance on what works and what gets in the way.

Gain insight into coaching practices especially for those that may take it as a career

Clearly identify how delegation fits into their job and how it can make them more successful.

Identify different ways of delegating tasks.

Use an eight-step process for effective delegation.

Give better instructions for better delegation results.

Ask better questions and listen more effectively.

Recognize common delegation pitfalls and how to avoid them.

Test their delegation skills.

Course Content


»The Manager As A Coach
» Assessing The Team’s Readiness For Coaching And Feedback
» Identifying And Recognizing Performance Gaps
» Performance Improvement/ development Plans
» The Four Stages Of Coaching
» Fundamental Skills Of Coaching
» Coaching Principles, Styles And Process
» Barriers To Coaching
» Giving And Receiving Feedback
» Knowledge, Skills And Value Transfer
» Removing Barriers To Performance
» Success Factors And Competencies Of An Effective Coach
» Building Employee Competence

» Identifying And Developing Alternate Skills Of Staff
» When Is Delegation Effective?
» Advantages And Disadvantages Of Delegation
» Self-assessment
» Levels Of Delegation
» When And How To Share The Load
» Giving Instructions
» Picking The Right Person For The Job
» The Delegation Meeting
» Ingredients For Good Feedback
» Developmental Checklist

Monitoring Performance
» How To Monitor Staff Performance
» What Are Performance Gaps
» Causes Of Poor Performance
» Stages Of Performance Monitoring
» Lack Of Knowledge And Skill Versus Lack Of Willingness
» How To Prevent Performance Gaps From Becoming Performance Problems
» Meaning Consequence