Regular, constructive feedback on performance is vital if staff at all levels are to build on their strengths, achieve their full potential and, make their maximum contribution to the organization. No process demonstrates the vital nature of the strategic partnership between HR and Line Management more than performance management. Yet moving beyond mere objective setting and annual appraisal to true Performance Management is a challenge.
Performance management should be the activity of tracking performance against targets and identifying opportunities for improvement –not just looking back at past performance.
Performance-based management at any level in the organization should demonstrate that you know:
• What you are aiming for
• How to meet your objectives
• How to measure progress
• How to detect performance
• How to remedy performance
Course Objectives
At the end of the course, by applying what is learnt, participants will be able to:
Show a clear understanding of the skills and practices of Improving and Managing staff performance at unit, group, branch and regional levels
Craft actionable employee performance contracts with employees
Develop the requisite skills to track and enhance employee performance
Use relevant appraisal instruments to assess their employees
Align employee behaviours with the organisation’s strategic priorities
Motivate and challenge staff to achieve and exceed targets and expectations
Course Content
Overview Of The Performance Management Framework
Issues Affecting Performance In Organizations
Critical Challenges Of Driving Performance At Unit And Departmental Levels
Key Performance Management Questions At The Departmental Levels
Performance Planning
Aligning Employee Goals With Strategic Goals
Assessing Current Unit, Departmental And Branch Performance
Discussing Past Performance And Priorities For Year Ahead
Setting And Agreeing On Performance Targets And Goals
Getting Employee’s Commitment To Performance Contract
Agreeing Performance Measures, Standards And Timelines
How To Monitor Performance At Unit, Departmental And Branch Levels
Periodic Monitoring Template
Assessing Team Performance
Measuring Performance Against Agreed Targets
Identifying And Recognizing Performance Gaps
Coaching Team Members
Performance Appraisal
Employee Engagement
Managing Meaningful Consequence